Showing posts with label marketing advice. Show all posts
Showing posts with label marketing advice. Show all posts
Wednesday, October 20, 2010
Wednesday, April 28, 2010
Social Media as a Viable Marketing Avenue for Business
Social media outlets such as Facebook, Myspace, Linkedin, and Twitter are very popular among people of all demographics and ages. They allow for a real-time look into the daily lives of friends and family. The social media users range from elementary schoolers to grandmas wanting to keep in touch. This wide range of appeal has grown social media very quickly. For business owners, social media is almost a no-brainer marketing strategy but there are still many businesses that fail to recognize the importance of what a ‘tweet’ or “status update” or a Facebook Fan Page can do for their company, their brand, and their profits.
Consumers use the internet to reach out to companies whether it is for research or customer service matters. Companies maintaining websites are able to generate interest and sales from a virtual international marketplace. Marketing personnel work hard to ensure their website and their products are being prominently displayed in front of their target audience using many resources. Now, with the advent and popularity of social media sites, companies literally have front row tickets to their target marketplace.
Talk Directly
Social media sites encourage and enable real-time interaction between individuals. Companies taking advantage of this resource will find that they can get the exact message they want to deliver to their intended audience. They open the doors to associating directly with their customer base, where information that filters back can be invaluable. Feedback that results on social media can help a company understand what their customers are thinking, looking for, needing, and feeling. In turn, a company can provide necessary solutions as they are needed.
Deal Directly
Companies that are reaching out directly to their customers through social media, will likely be remembered and subsequently develop a following of potential customers based on friend referrals. It is a prime opportunity for businesses to reveal sale information, events, and even company news to the public. Social media tools also allow companies to follow current trends and get a first-hand look at what people are talking about. Depending on the nature of a business, it can be crucial to have this kind of knowledge over the competition. Now that there are agreements in place with Google and Bing to include your social media updates in search results, these updates can significantly increase the traffic to your blog, social media profile, and website, as well as increase the overall ranking of your web pages.
Network Directly
Another advantage of being an active participant in the social media world is the endless opportunities for your own business to connect with vendors, affiliates, and job seekers. With so many industries becoming involved in social media, companies may even take advantage of the learning opportunities to improve their business, using resources they never knew existed. Essentially, social media sites are breaking down many barriers and allowing B2B connections to thrive.
Creativity Is Empowering
One of the key elements of a good social media plan is consistency and another is creativity. The point of having direct access to your customers is to get them interested in your business, get them excited about your products or services, and get them to like you. Your plan to market on social media sites must be strong because it can be all too easy to get behind on tasks and eventually abandon your efforts altogether. Random quips and comedy may work from time to time, but you must go into social media with a plan if you want to be successful. You want to stay recognizable and reliable on all sites to keep the consumers interested and looking for more. The reliability of your company is essential because, especially now, consumers are going to buy from those whom they trust and like on some level. Your daily presence in their updates and news feeds can mean a lot, to both your customers and your bottom line.
Social media sites are relatively easy to set up and use, but it truly is the brains behind the words that will make a difference. Staying on top of social media updates and consistently delivering strong content is a full time job. For smaller businesses or solo entrepreneurs, this can be especially challenging. For this reason many companies are choosing to to get help from experts, while some are continuing to handle it in-house, with mixed results. With careful planning and dedication to this marketing avenue, results will definitely be seen in both the short and the long term if handled correctly from the start. Social media and business go together like bread and butter. For some companies, social media interaction may in fact become the proverbial ‘bread and butter’ of the company profits.
Consumers use the internet to reach out to companies whether it is for research or customer service matters. Companies maintaining websites are able to generate interest and sales from a virtual international marketplace. Marketing personnel work hard to ensure their website and their products are being prominently displayed in front of their target audience using many resources. Now, with the advent and popularity of social media sites, companies literally have front row tickets to their target marketplace.
Talk Directly
Social media sites encourage and enable real-time interaction between individuals. Companies taking advantage of this resource will find that they can get the exact message they want to deliver to their intended audience. They open the doors to associating directly with their customer base, where information that filters back can be invaluable. Feedback that results on social media can help a company understand what their customers are thinking, looking for, needing, and feeling. In turn, a company can provide necessary solutions as they are needed.
Deal Directly
Companies that are reaching out directly to their customers through social media, will likely be remembered and subsequently develop a following of potential customers based on friend referrals. It is a prime opportunity for businesses to reveal sale information, events, and even company news to the public. Social media tools also allow companies to follow current trends and get a first-hand look at what people are talking about. Depending on the nature of a business, it can be crucial to have this kind of knowledge over the competition. Now that there are agreements in place with Google and Bing to include your social media updates in search results, these updates can significantly increase the traffic to your blog, social media profile, and website, as well as increase the overall ranking of your web pages.
Network Directly
Another advantage of being an active participant in the social media world is the endless opportunities for your own business to connect with vendors, affiliates, and job seekers. With so many industries becoming involved in social media, companies may even take advantage of the learning opportunities to improve their business, using resources they never knew existed. Essentially, social media sites are breaking down many barriers and allowing B2B connections to thrive.
Creativity Is Empowering
One of the key elements of a good social media plan is consistency and another is creativity. The point of having direct access to your customers is to get them interested in your business, get them excited about your products or services, and get them to like you. Your plan to market on social media sites must be strong because it can be all too easy to get behind on tasks and eventually abandon your efforts altogether. Random quips and comedy may work from time to time, but you must go into social media with a plan if you want to be successful. You want to stay recognizable and reliable on all sites to keep the consumers interested and looking for more. The reliability of your company is essential because, especially now, consumers are going to buy from those whom they trust and like on some level. Your daily presence in their updates and news feeds can mean a lot, to both your customers and your bottom line.
Social media sites are relatively easy to set up and use, but it truly is the brains behind the words that will make a difference. Staying on top of social media updates and consistently delivering strong content is a full time job. For smaller businesses or solo entrepreneurs, this can be especially challenging. For this reason many companies are choosing to to get help from experts, while some are continuing to handle it in-house, with mixed results. With careful planning and dedication to this marketing avenue, results will definitely be seen in both the short and the long term if handled correctly from the start. Social media and business go together like bread and butter. For some companies, social media interaction may in fact become the proverbial ‘bread and butter’ of the company profits.
Wednesday, March 3, 2010
Is Your Marketing Melting on Contact?
It snowed yesterday here in my town for the better part of 12 hours. It was a pretty steady snow with the occasional light spells and heavy spells intermittent. There were even times when it was very heavy with large, fluffy flakes falling to the ground in dense bursts. It was quite beautiful.
And what was the grand total accumulation of all of this? A trace to maybe a half inch of snow that barely covered the grass in my lawn. That’s it! All that snow and it only accumulated maybe a half inch total.
This begs the question, why didn’t we get more like a half foot of snow instead of a paltry half inch? As I learned from a meteorologist on a local TV channel, it was because the snow was falling into a warm column of air that extended from the ground to about 1,000 feet in the air. Above that there was plenty of cold air- and moisture- and hence plenty of snow. But it was melting on contact because it was falling into a hostile environment for snow to survive. The ground and the air right above were so warm that most of the snow simply melted as it hit the ground.
Usually when a storm such as this moves in, the cold air and snow will overwhelm the warmer air and lower the temperature until there is a single column of air from ground to clouds that is at or below freezing. But the stronger March sun and relatively warm air mass already in place prevented this from happening. The snow did not start accumulating until after the sun set and the ground cooled. But even then the temperatures remained just above freezing until late. So there never was much of an accumulation.
Our marketing can be a lot like this weather phenomenon. We pour marketing and advertising messages at an audience over and over and yet we receive only a very small response. Why? Because we are sending our messages into a hostile environment and most simply melt on contact. What makes an environment hostile to our marketing efforts? Many things- maybe it is a poor economic climate, maybe it is bad messaging or promotion through the wrong channel or channels, maybe it is the wrong product or service, or maybe the price is wrong.
But in this analogy, it is the recipient (the ground) that is rejecting the marketing (the snow). So I want to focus on the target. If you know you have a good product or service that meets a need, is priced right, and is promoted right and consistently but it is still not selling well, the reason probably is you are targeting the wrong audience.
The very first thing you must decide is who your product is for. If you are selling athletic shoes, are you selling to serious runners, basketball players, sports enthusiasts, or someone who wears them as casual shoes? If you are selling restaurant meals, are you selling to someone looking for an elegant full service dining experience or someone looking to pick-up a quick bite and go? If you are selling a service, is it for the end consumer, a client, another business (and who does that business sell to), or to a non-profit or government agency?
These things matter immensely. If you target the wrong audience, nothing else you have done right matters. Consumers can simply not be overwhelmed by your marketing anymore if they have no need or desire for your product. The light of the internet, social media, and open access to information at one's fingertips prevents this from happening. If you ignore this and keep pouring you marketing efforts into hostile environments, all of it will result in the same end as the snow that fell in my yard yesterday – melted on contact.
And what was the grand total accumulation of all of this? A trace to maybe a half inch of snow that barely covered the grass in my lawn. That’s it! All that snow and it only accumulated maybe a half inch total.
This begs the question, why didn’t we get more like a half foot of snow instead of a paltry half inch? As I learned from a meteorologist on a local TV channel, it was because the snow was falling into a warm column of air that extended from the ground to about 1,000 feet in the air. Above that there was plenty of cold air- and moisture- and hence plenty of snow. But it was melting on contact because it was falling into a hostile environment for snow to survive. The ground and the air right above were so warm that most of the snow simply melted as it hit the ground.
Usually when a storm such as this moves in, the cold air and snow will overwhelm the warmer air and lower the temperature until there is a single column of air from ground to clouds that is at or below freezing. But the stronger March sun and relatively warm air mass already in place prevented this from happening. The snow did not start accumulating until after the sun set and the ground cooled. But even then the temperatures remained just above freezing until late. So there never was much of an accumulation.
Our marketing can be a lot like this weather phenomenon. We pour marketing and advertising messages at an audience over and over and yet we receive only a very small response. Why? Because we are sending our messages into a hostile environment and most simply melt on contact. What makes an environment hostile to our marketing efforts? Many things- maybe it is a poor economic climate, maybe it is bad messaging or promotion through the wrong channel or channels, maybe it is the wrong product or service, or maybe the price is wrong.
But in this analogy, it is the recipient (the ground) that is rejecting the marketing (the snow). So I want to focus on the target. If you know you have a good product or service that meets a need, is priced right, and is promoted right and consistently but it is still not selling well, the reason probably is you are targeting the wrong audience.
The very first thing you must decide is who your product is for. If you are selling athletic shoes, are you selling to serious runners, basketball players, sports enthusiasts, or someone who wears them as casual shoes? If you are selling restaurant meals, are you selling to someone looking for an elegant full service dining experience or someone looking to pick-up a quick bite and go? If you are selling a service, is it for the end consumer, a client, another business (and who does that business sell to), or to a non-profit or government agency?
These things matter immensely. If you target the wrong audience, nothing else you have done right matters. Consumers can simply not be overwhelmed by your marketing anymore if they have no need or desire for your product. The light of the internet, social media, and open access to information at one's fingertips prevents this from happening. If you ignore this and keep pouring you marketing efforts into hostile environments, all of it will result in the same end as the snow that fell in my yard yesterday – melted on contact.
Wednesday, February 10, 2010
9 Reasons Small Business Marketing Stinks: And What You Can Do To Avoid Smelling Rotten
1) It has no strategy
I see so many small businesses who just basically throw darts at the board with their marketing and advertising with no rhyme or reason. What little marketing planning they do centers around advertising. But usually this is poorly planned. They take no thought in who their target market is, how best to reach them, where to reach them, when to reach them, or how to appeal to them and spur them to action IF they reach them. Did you notice that was a big if? Most of the small business ads I see really don’t get break through and grab the prospect’s attention. The other big problem is they are scattershot. There is an ad here, and ad there, they are done infrequently, and the target is poorly defined.
Solution:
Don’t use a shotgun approach to advertising! Use a laser targeted pinpoint approach. This does not mean you only target one area or shoot using one gun (pardon the violent metaphor). It means you aim carefully at your chosen target and fire from multiple positions (PR, advertising, promotions, social media, etc.).
2) It has the mindset that advertising and promotion (or sales) is marketing
These are but one aspect of the marketing mix. FYI, if you don’t already know, the marketing mix consists of the 4 Ps- Product, Price, Promotion, and Place (where the product or service is sold or distributed). While promotion is a large part of the marketing mix it is not the only one and usually not the most important one. But it is the fun or glamorous side of marketing so it gets a lot of attention. Still, many fail to realize that there is a lot more to promotion than advertising or sales. Those are only aspects of the promotional mix. I will talk more about the rest of the promotional mix in future articles.
Solution:
Get a big picture view of marketing and start with the basics first- your positioning and targeting strategies based on your product or service and ideal customers (market place) and let that direct your pricing, promotion, and distribution strategies.
3) It's copy cat or “me too” marketing
Many small businesses copy the same old garbage everyone else is using and you get the same bad results. Even if the marketing is good for one business, it may not be good for your business. First, you are not the same business so your goals and objectives, target audience, capabilities, etc. are not the same. Second, it does nothing to distinguish you from them. Why would a prospect buy from you if you are no different than your competition?
Solution:
Give them some compelling reasons to do so by demonstrating that you have something your competitor does not. Be different by design.
4) It is practiced by the uninformed
Small business people are good at their craft. They are great plumbers, doctors, lawyers, store owners, beauticians, chefs, dry cleaners, accountants, etc. But most don’t know anything about marketing- and don’t have the time or patience to learn. And that’s ok. It would cost them more to learn and do it themselves than it would to pay someone competent to do it for them. I don’t want to fix my own broken pipes, draw up own estate plan, prescribe my own course of medical treatment, or cut my own hair. I’m no good at it. But these folks are. That’s why I pay them to do it for me. If this situation describes you and you agree with me, you can skip the rest of this article and call me now!
Solution:
If you still insist on doing it yourself, then learn the basics of marketing and start with understanding your marketplace, finding a profitable niche, and defining your product or service to serve that niche. If you do this right, you will either find yourself with no true competition or you will stand out head and shoulders above them.
5) Small businesses think they can market like the big boys
The problem is small businesses don’t have the money to market like the big boys. The big boys can run branding campaigns and hire expensive Ad firms to design and produce visually entertaining and stimulating masterpieces that make you almost drool for that new iPhone or Cadillac STS (or is that just a guy thing?) But c’mon, how many of you have not licked your lips when you’re watching those Hardee’s Thick Burger commercials? And they can run their ads repeatedly. These are meant to build brand awareness and reinforce brand perceptions as much (and usually more) as they are to create brand preference and create a desire to take action. But most of you can’t afford this kind of service. You can’t afford to run image only ads. Your ads have to work hard to create awareness and generate sales or leads. So you have to market wisely and make every dollar spent be an investment that will produce a measurable return.
Solution:
This means finding your niche, creating products and services to fill that niche, crafting your identity to appeal to that niche and targeting that specific niche with your well crafted, well planned, and well timed promotions and advertisements. And these ads have to have a call to action to spur a visit to your store, your website, or generate a phone call. Do anything else and you risk losing money and ultimately failure in business.
6) It is too disjointed
They are trying random things not really knowing why or they are dabbling in marketing with no real goal, process, or system. As a result their marketing strategy and tactics are not connected to each other and working together in harmony. In fact, they might even be working against each other. Here is a case in point, suppose you are a professional with deep expertise in your field- medicine, dentistry or law for examples- and you are trying to appeal to a wealthy target audience by offering a specialized service. But you are doing it by running a price discount or coupon promotion! The tactics are out of line with the target audience and do not support the core marketing strategy.
Solution:
Your marketing tactics have to be connected to (indeed lead by) your marketing strategy and your marketing messages need to be integrated so that your website is consistent with your brochures or press kit, which is consistent with your social media profiles and business listings, which is consistent with you elevator speech, with is consistent with your business card, and so on. Tactics must be aligned with strategies and support your goals. Every piece of marketing communication must be integrated with your brand and marketing strategies to be consistent and produce desired results.
7) It is not built around a complete system
Most small businesses have no system in place for marketing. There is no plan for properly evaluating the marketplace and finding profitable niches. There is no system to help position or reposition their products or services to serve those niches. This is especially devastating when the marketplace rapidly changes. There is no system for promotional campaigns and activities. A coupon tactic is tried one month, a sales promotion another, maybe some print ads are tried another. But there is also no monitoring and measuring plan in place to know what is really working, if anything, and for making changes to the plan as needed. All of these systems must be put into place and used regularly or no real progress will be made. Perhaps you could get away with this in boom times, but not in bust times like we have recently been experiencing and not in the foreseeable future.
Solution:
Put systems in place that will give you a goal to know where you are going and direction to know how to get there. Then continually work your systems and monitor your progress to make sure you are on track. If not, make some course corrections (change your tactics) to see if that works. However, if you make repeated course corrections and nothing works, it’s time to either call for professional help or change your strategy- or both. My number is located on this blog for your convenience.
8) There is no follow up
Many small businesses, particularly B2b firms, have leads that go un-nurtured and un-converted. Not because they were bad leads but because they didn’t follow up with them. Chances are, if the lead was not ready to buy right then or at least have a sales person talk or visit with him right then, the lead was pushed to the back burner- where it withered up and died. Or the consumer that visited the store once, or even purchased once, never returned and was never contacted with any type of follow up marketing.
Solution:
If your business relies on generating leads for you or your sales staff to turn into clients/customers, then you need to have an automated follow up system in place. You need a system to capture their contact information to send them follow up emails and newsletters and contact them by phone or in person to keep in touch with them and nurture them through the sales cycle. You need a system to get to know them and their needs so you can send them selectively targeted promotions that will cut through the clutter and make them pay attention. Spend at least a half a day every week working your follow up system and making sure your best leads are being nurtured and converted to sales.
9) It is not automated
This leads me to a related point- much of the follow up marketing tactics are not automated where they can be automated. (Neither are the other marketing activities such as posting articles, blogs, and social media posts.) This makes it time consuming. Pretty soon business owners get so busy following up there is not enough time for doing and managing the rest of the business. Business owners in this situation probably are not taking the time to measure the results of their marketing so they do not know what, if any, results it produces. This leads to frustration, anxiety and wondering if marketing is really helping their business at all. They start questioning their time and effort spent on marketing and pretty soon they are doing no marketing at all. Which virtually guarantees their business will not grow- and makes it highly probably that it will not survive for very long.
Solution:
Spend some time now setting up systems and processes that can be automated and save yourself time and stress- and money- later. There are many good CRM and auto-responder software programs available to help with this, some simple and reasonably priced, and some sophisticated, which the price reflects. I would suggest checking out AWeber or Campaigner- which I personally use- for simple, affordable auto-responder options and use either Excel or Access if you already have Microsoft Office for a simple CRM solution. You also might try some free or very low cost solutions such as Sugar CRM or ZOHO. For a more robust option I have heard people rave about Act! and I know many people love it. Others don’t so do your home work before purchasing anything.
For lead management and nurturing you might also try salesforce.com or geunius.com. There is one combination auto-responder and CRM solution that I have used in the past that is very good at automating and managing the follow up process and has other applications such as e-commerce solutions that can be added on. It is called Infusionsoft. This might be a good solution for you if you generate lots of leads and need to rely on an automated process to reduce your time spent following up and to make sure that leads are actually followed up with and nurtured.
You can get more resources for marketing by visiting this resource page and others on my website.
I see so many small businesses who just basically throw darts at the board with their marketing and advertising with no rhyme or reason. What little marketing planning they do centers around advertising. But usually this is poorly planned. They take no thought in who their target market is, how best to reach them, where to reach them, when to reach them, or how to appeal to them and spur them to action IF they reach them. Did you notice that was a big if? Most of the small business ads I see really don’t get break through and grab the prospect’s attention. The other big problem is they are scattershot. There is an ad here, and ad there, they are done infrequently, and the target is poorly defined.
Solution:
Don’t use a shotgun approach to advertising! Use a laser targeted pinpoint approach. This does not mean you only target one area or shoot using one gun (pardon the violent metaphor). It means you aim carefully at your chosen target and fire from multiple positions (PR, advertising, promotions, social media, etc.).
2) It has the mindset that advertising and promotion (or sales) is marketing
These are but one aspect of the marketing mix. FYI, if you don’t already know, the marketing mix consists of the 4 Ps- Product, Price, Promotion, and Place (where the product or service is sold or distributed). While promotion is a large part of the marketing mix it is not the only one and usually not the most important one. But it is the fun or glamorous side of marketing so it gets a lot of attention. Still, many fail to realize that there is a lot more to promotion than advertising or sales. Those are only aspects of the promotional mix. I will talk more about the rest of the promotional mix in future articles.
Solution:
Get a big picture view of marketing and start with the basics first- your positioning and targeting strategies based on your product or service and ideal customers (market place) and let that direct your pricing, promotion, and distribution strategies.
3) It's copy cat or “me too” marketing
Many small businesses copy the same old garbage everyone else is using and you get the same bad results. Even if the marketing is good for one business, it may not be good for your business. First, you are not the same business so your goals and objectives, target audience, capabilities, etc. are not the same. Second, it does nothing to distinguish you from them. Why would a prospect buy from you if you are no different than your competition?
Solution:
Give them some compelling reasons to do so by demonstrating that you have something your competitor does not. Be different by design.
4) It is practiced by the uninformed
Small business people are good at their craft. They are great plumbers, doctors, lawyers, store owners, beauticians, chefs, dry cleaners, accountants, etc. But most don’t know anything about marketing- and don’t have the time or patience to learn. And that’s ok. It would cost them more to learn and do it themselves than it would to pay someone competent to do it for them. I don’t want to fix my own broken pipes, draw up own estate plan, prescribe my own course of medical treatment, or cut my own hair. I’m no good at it. But these folks are. That’s why I pay them to do it for me. If this situation describes you and you agree with me, you can skip the rest of this article and call me now!
Solution:
If you still insist on doing it yourself, then learn the basics of marketing and start with understanding your marketplace, finding a profitable niche, and defining your product or service to serve that niche. If you do this right, you will either find yourself with no true competition or you will stand out head and shoulders above them.
5) Small businesses think they can market like the big boys
The problem is small businesses don’t have the money to market like the big boys. The big boys can run branding campaigns and hire expensive Ad firms to design and produce visually entertaining and stimulating masterpieces that make you almost drool for that new iPhone or Cadillac STS (or is that just a guy thing?) But c’mon, how many of you have not licked your lips when you’re watching those Hardee’s Thick Burger commercials? And they can run their ads repeatedly. These are meant to build brand awareness and reinforce brand perceptions as much (and usually more) as they are to create brand preference and create a desire to take action. But most of you can’t afford this kind of service. You can’t afford to run image only ads. Your ads have to work hard to create awareness and generate sales or leads. So you have to market wisely and make every dollar spent be an investment that will produce a measurable return.
Solution:
This means finding your niche, creating products and services to fill that niche, crafting your identity to appeal to that niche and targeting that specific niche with your well crafted, well planned, and well timed promotions and advertisements. And these ads have to have a call to action to spur a visit to your store, your website, or generate a phone call. Do anything else and you risk losing money and ultimately failure in business.
6) It is too disjointed
They are trying random things not really knowing why or they are dabbling in marketing with no real goal, process, or system. As a result their marketing strategy and tactics are not connected to each other and working together in harmony. In fact, they might even be working against each other. Here is a case in point, suppose you are a professional with deep expertise in your field- medicine, dentistry or law for examples- and you are trying to appeal to a wealthy target audience by offering a specialized service. But you are doing it by running a price discount or coupon promotion! The tactics are out of line with the target audience and do not support the core marketing strategy.
Solution:
Your marketing tactics have to be connected to (indeed lead by) your marketing strategy and your marketing messages need to be integrated so that your website is consistent with your brochures or press kit, which is consistent with your social media profiles and business listings, which is consistent with you elevator speech, with is consistent with your business card, and so on. Tactics must be aligned with strategies and support your goals. Every piece of marketing communication must be integrated with your brand and marketing strategies to be consistent and produce desired results.
7) It is not built around a complete system
Most small businesses have no system in place for marketing. There is no plan for properly evaluating the marketplace and finding profitable niches. There is no system to help position or reposition their products or services to serve those niches. This is especially devastating when the marketplace rapidly changes. There is no system for promotional campaigns and activities. A coupon tactic is tried one month, a sales promotion another, maybe some print ads are tried another. But there is also no monitoring and measuring plan in place to know what is really working, if anything, and for making changes to the plan as needed. All of these systems must be put into place and used regularly or no real progress will be made. Perhaps you could get away with this in boom times, but not in bust times like we have recently been experiencing and not in the foreseeable future.
Solution:
Put systems in place that will give you a goal to know where you are going and direction to know how to get there. Then continually work your systems and monitor your progress to make sure you are on track. If not, make some course corrections (change your tactics) to see if that works. However, if you make repeated course corrections and nothing works, it’s time to either call for professional help or change your strategy- or both. My number is located on this blog for your convenience.
8) There is no follow up
Many small businesses, particularly B2b firms, have leads that go un-nurtured and un-converted. Not because they were bad leads but because they didn’t follow up with them. Chances are, if the lead was not ready to buy right then or at least have a sales person talk or visit with him right then, the lead was pushed to the back burner- where it withered up and died. Or the consumer that visited the store once, or even purchased once, never returned and was never contacted with any type of follow up marketing.
Solution:
If your business relies on generating leads for you or your sales staff to turn into clients/customers, then you need to have an automated follow up system in place. You need a system to capture their contact information to send them follow up emails and newsletters and contact them by phone or in person to keep in touch with them and nurture them through the sales cycle. You need a system to get to know them and their needs so you can send them selectively targeted promotions that will cut through the clutter and make them pay attention. Spend at least a half a day every week working your follow up system and making sure your best leads are being nurtured and converted to sales.
9) It is not automated
This leads me to a related point- much of the follow up marketing tactics are not automated where they can be automated. (Neither are the other marketing activities such as posting articles, blogs, and social media posts.) This makes it time consuming. Pretty soon business owners get so busy following up there is not enough time for doing and managing the rest of the business. Business owners in this situation probably are not taking the time to measure the results of their marketing so they do not know what, if any, results it produces. This leads to frustration, anxiety and wondering if marketing is really helping their business at all. They start questioning their time and effort spent on marketing and pretty soon they are doing no marketing at all. Which virtually guarantees their business will not grow- and makes it highly probably that it will not survive for very long.
Solution:
Spend some time now setting up systems and processes that can be automated and save yourself time and stress- and money- later. There are many good CRM and auto-responder software programs available to help with this, some simple and reasonably priced, and some sophisticated, which the price reflects. I would suggest checking out AWeber or Campaigner- which I personally use- for simple, affordable auto-responder options and use either Excel or Access if you already have Microsoft Office for a simple CRM solution. You also might try some free or very low cost solutions such as Sugar CRM or ZOHO. For a more robust option I have heard people rave about Act! and I know many people love it. Others don’t so do your home work before purchasing anything.
For lead management and nurturing you might also try salesforce.com or geunius.com. There is one combination auto-responder and CRM solution that I have used in the past that is very good at automating and managing the follow up process and has other applications such as e-commerce solutions that can be added on. It is called Infusionsoft. This might be a good solution for you if you generate lots of leads and need to rely on an automated process to reduce your time spent following up and to make sure that leads are actually followed up with and nurtured.
You can get more resources for marketing by visiting this resource page and others on my website.
Wednesday, January 6, 2010
Hello!
1st Position Marketing is now blogging with Blogger! This blog will be dedicated to all things marketing and branding with a focus on smart marketing for small businesses. I will talk about practical, effective marketing strategies and solutions that will help your business meet business goals and objectives such as getting more sales, new customers, and higher profits- without breaking the bank. I will post at least weekly and more often when I'm in a writing mood, or if I just need to get something off my chest! My first post will be here soon. Your comments and feedback are welcome. Enjoy!
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